Privacy Policy
Last Updated On 29-Apr-2025
Effective Date 29-Apr-2025

This Privacy Policy describes the policies of Balloon Experience Marrakech, Q52R+73, Ouled El Garne, Marrakech, Morocco, email: bookings@marrakeshballoon.com, phone: +212684296736, regarding the collection, use, and disclosure of your information when you use our website (https://marrakeshballoon.com) (the “Service”). By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree, please do not access or use the Service.

We may update this Privacy Policy from time to time without prior notice and will post the updated version on the Service. The revised Policy will be effective 180 days from the date it is posted and your continued use of the Service after such time will constitute your acceptance of the revised Policy. We recommend that you review this page periodically.

1. Information We Collect:

   We collect and process the following personal information about you:

   1. Name
   2. Email
   3. Mobile Number

2. How We Use Your Information:

   We collect your personal information primarily to process and manage your hot air balloon bookings with us. Without this information, we would not be able to confirm, organise, or deliver your booking successfully. We may also use your information for the following purposes:

   1. Providing and managing your booking
   2. Customer feedback collection
   3. Administrative purposes

   If we intend to use your information for any additional purpose, we will seek your explicit consent prior to doing so, unless otherwise required by law.

3. Retention Of Your Information:

   We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including processing your booking and providing customer support. Generally, this is between 90 days to 2 years after you complete your booking or terminate your relationship with us. We may retain certain data for longer periods if required for legal obligations, dispute resolution, fraud prevention, or enforcement of our agreements.

4. Your Rights:

   Depending on applicable laws, you may have the right to access, correct, delete, or restrict the processing of your personal data, as well as the right to object to certain uses. You can also request that we transfer your personal data to another entity. To exercise any of these rights, please contact us at bookings@marrakeshballoon.com. We will respond in accordance with applicable laws.

   Please note that if you do not provide the necessary information required to process your booking, or later request deletion of this information before your booking is fulfilled, we may be unable to provide you with our services.

5. Cookies:

   To learn more about how we use cookies and your options regarding these technologies, please refer to our Cookie Policy.

6. Security:

   We value the security of your information and implement reasonable safeguards to protect it. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Grievance / Data Protection Officer:

   If you have any concerns about our use of your information, you may contact our Data Protection Officer at: Balloon Experience Marrakech, Q52R+73, Ouled El Garne, Marrakech, Morocco, email: bookings@marrakeshballoon.com. We will address your concerns in accordance with applicable laws.